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SHIPPING & RETURNS

SHIPPING POLICY

Welcome to the shipping policy of ONE2WEAR. We are delighted to provide you with information about our shipping methods, packaging, and costs. Our goal is to ensure that your shopping experience is smooth and that you are fully informed about how we handle shipping.

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Shipping Methods​

At ONE2WEAR, we offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivered within 5-7 business days.

  • Expedited Shipping: Delivered within 2-3 business days.

  • Overnight Shipping: Delivered the next business day.

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Packaging

We take great care in packaging your orders to ensure they arrive in perfect condition. Our packaging is designed to be secure and environmentally friendly, reflecting our commitment to sustainability.

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Shipping Costs

Shipping costs are calculated based on the weight of your package and the destination. You can view the shipping costs at checkout before completing your purchase. We occasionally offer free shipping promotions, so keep an eye out for those special deals!

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International Shipping

We are pleased to offer international shipping to many countries around the world. Please note that international shipping may incur additional customs fees, which are the responsibility of the recipient.

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Order Processing Time

Orders are typically processed within 1-2 business days. During peak seasons, processing may take slightly longer, but we always aim to get your order to you as quickly as possible.

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Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your package's journey until it reaches your doorstep.

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Contact Us​

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer service team at one2wear.official@gmail.com. We're here to help!

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RETURN & EXCHANGE POLICY

At ONE2WEAR, we want you to be completely satisfied with your purchase. If you've changed your mind about your purchase or are dissatisfied with a product, our return and exchange policy is designed to make the process as straightforward as possible.

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Eligibility for Returns and Exchanges

  • Time Frame: You have 30 days from the date of purchase to return or exchange your item.

  • Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

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How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service team at one2wear.official@gmail.com to initiate a return or exchange.

  2. Return Authorization: We will provide you with a return authorization number and instructions on how to send your item back.

  3. Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe return of your item.

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Refund Process

  • Once we receive your returned item and inspect its condition, we will process your refund.

  • Refunds will be issued to the original payment method used at the time of purchase.

  • Please allow up to 10 business days for the refund to be processed and reflected in your account.

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Exchange Process

  • If you wish to exchange an item, please indicate your preferred size or color when contacting our customer service team.

  • Exchanges are subject to product availability. If the item you want is not available, we will process a refund instead.

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Non-Returnable Items

  • Certain items, such as final sale products and gift cards, are not eligible for returns or exchanges.

  • Items that have been worn, washed, or altered in any way cannot be returned or exchanged.

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Contact Us

If you have any questions or need further assistance regarding our return and exchange policy, please don't hesitate to contact our customer service team at one2wear.official@gmail.com. We're here to help!

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